Privacy Policy — Your Data at 222bet

01. Data Controller

222bet acts as the data controller for all personal data collected through the 222bet.games platform. As data controller, 222bet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection principles.

For all data protection enquiries, please contact us at [email protected] with the subject line "DATA PROTECTION ENQUIRY". Our data team aims to respond within 5 business days.

02. Personal Data We Collect

222bet collects personal data through several distinct channels. The categories of data we collect and the context in which we collect them are as follows:

03. How We Use Your Personal Data

222bet processes your personal data only for the purposes described below. Each purpose is underpinned by a specific legal basis for processing:

• Account management and service delivery: Processing your data is necessary to perform the contract between you and 222bet — specifically, to open and maintain your account, process bets, and pay out winnings.
• Identity verification and fraud prevention: We are legally obliged to verify the identity of our users and to monitor for suspicious activity. This processing is carried out on the basis of legal obligation and legitimate interest.
• Payment processing: Your financial data is processed as a necessary component of the contractual services we provide. We share relevant transaction data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing your requested transaction.
• Responsible gaming compliance: We process usage and behavioural data to identify indicators of problem gambling and, where appropriate, to apply responsible gaming interventions. This processing is carried out on the basis of legitimate interest and legal obligation.
• Customer support: Communication data is processed to resolve queries, handle complaints, and improve the quality of our support service. Processing is carried out on the basis of legitimate interest and contract performance.
• Platform security and integrity: Technical data including IP addresses and device fingerprints is processed to detect and prevent unauthorised access, cheating, and other security threats. This is processed on the basis of legitimate interest.
• Promotional communications: Where you have given explicit consent, we may send you emails or SMS messages about 222bet promotions, bonuses, and new game releases. You may withdraw this consent at any time by contacting [email protected].
• Legal and regulatory compliance: We may process and retain certain data categories for as long as required by applicable law, including records of financial transactions and identity verification documents.

04. Cookies and Tracking Technologies

222bet uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather analytical data about usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language setting and whether you have acknowledged our notices. These improve your experience but are not essential.
• Analytical cookies: Used to understand how users interact with the platform — which pages are visited, how long sessions last, and where users navigate from. This data is processed in aggregate and does not identify you individually.
• Session replay and heatmap tools: Used on an anonymised basis to identify usability issues and improve the layout and navigation of the platform.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing account features. 222bet does not use third-party advertising or behavioural targeting cookies.

05. Data Sharing and Third-Party Disclosure

222bet does not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum financial data required to process your requested transaction.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive copies of identity documents you submit during verification. These providers operate under strict data processing agreements with 222bet.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and bet data as part of the technical integration required to deliver their games. They do not receive your full personal profile.
• Legal and regulatory authorities: We may be required to disclose personal data to law enforcement agencies, financial regulators, or courts of competent jurisdiction in response to a valid legal request. We will notify you of such disclosures where permitted by law.
• Technology and infrastructure providers: Cloud hosting, content delivery networks, and cybersecurity providers may process data on our behalf under strict data processing agreements. They act only on 222bet's documented instructions.

All third-party data processors engaged by 222bet are contractually bound to process personal data only in accordance with 222bet's instructions, to implement appropriate security measures, and to delete or return data upon termination of their engagement.

06. Data Retention

222bet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general data retention schedule is as follows:

• Account data: Retained for the lifetime of your account and for a period of 5 years following account closure, to satisfy legal and regulatory record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of 7 years from the date of the transaction, in compliance with anti-money laundering regulations.
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Responsible gaming records: Self-exclusion records are retained for 5 years from the date of the request to prevent the inadvertent re-opening of excluded accounts.
• Analytical and usage data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. Identifiable session and behavioural data is retained for 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 222bet's data disposal procedures.

07. Your Data Rights

As a registered user of 222bet, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "DATA RIGHTS REQUEST":

• 📋
  Right of Access

  You may request a copy of all personal data 222bet holds about you. We will respond within 30 days of receiving a valid request.
• ✏️
  Right to Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• 🗑️
  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• ⛔
  Right to Restrict Processing

  You may request that we limit the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• 📤
  Right to Data Portability

  Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• 🔕
  Right to Withdraw Consent

  Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

08. Data Security

222bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 222bet's servers.
• Encrypted storage of sensitive data fields including passwords (hashed with a modern cryptographic algorithm), payment identifiers, and identity document copies.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular independent security audits and penetration testing of the 222bet platform and supporting infrastructure.
• Intrusion detection systems and real-time monitoring for anomalous access patterns.
• Documented incident response procedures to ensure rapid containment and notification in the event of a data breach.

In the event of a data breach that poses a risk to your rights and freedoms, 222bet will notify affected users as promptly as practicable and will take all reasonable steps to contain the breach and mitigate its impact.

09. Children and Minors

The 222bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from any individual under the age of 21. If you believe that a minor has registered on the 222bet platform or has provided us with personal data without appropriate consent, please contact us immediately at [email protected] with the subject line "MINOR ACCOUNT REPORT". We will investigate and take appropriate action, including immediate account closure and deletion of any data collected, without undue delay.

Account holders are reminded that they are personally responsible for ensuring that no person under the age of 21 has access to their 222bet account, including through shared devices or shared login credentials.

10. Changes to This Privacy Policy

222bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the platform prior to the change taking effect.

The updated Privacy Policy will take effect from the date indicated in the "Last Updated" field at the top of this page. We encourage you to review this policy periodically. Your continued use of the 222bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

11. Contact and Complaints

If you have questions, concerns, or complaints about how 222bet handles your personal data, please contact our data protection team directly:

• Email: [email protected] — use subject line "DATA PROTECTION ENQUIRY"
• Response time: We aim to acknowledge all data protection enquiries within 2 business days and to provide a full response within 30 days.
• Support hours: 08:00 – 24:00 BST (UTC+6), seven days a week

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 222bet is committed to resolving all data protection concerns promptly and in good faith.